At The a2 Milk Company (Australia) Pty Ltd, we recognise the importance of your privacy. We abide by the Australian Privacy Principles of the Privacy Act 1988 (Cth). Our Privacy Statement sets out details of how we collect, hold, store, use and disclose any personal information you provide to us. This statement applies to other companies related to The a2 Milk Company (Australia) Pty Ltd.
We may update our Privacy Statement from time to time. When our Privacy Statement is updated, it will be published on this website.
1.1 From time to time, we may collect information about you such as your name, address, phone number, email address, age, gender, and information regarding products and services you inquire about or purchase from us.
1.2 We may obtain information:
(a) when you give it to us directly or when you use our products and services;
(b) when you knowingly give us information when entering into one of our promotions or contacting us via our website, including by email.
(c) by cookies when you visit our website. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.
2.1 We collect information in order to:
(a) respond to your queries;
(b) use the information for our own internal and marketing purposes and those of our related companies; for example, to improve our a2TM branded products and our services for you;
(c) conduct our promotions;
(d) keep a record of our dealings with you;
(e) develop a data profile to enable us to:
(i) tailor services to you;
(ii) enhance the content of our website;
(f) to create aggregate data (which does not identify you) to provide to our related companies and potential stakeholders;
(g) send you notices about products and services we offer.
2.2 If you choose not to provide us with some or all of your information, we may not be able to, for example, respond to your request or provide you with specific services.
2.3 By giving us information, you consent to the uses in clause 2.1. If you do not wish us to send you information on our products and services, please tell us when we collect the information from you.
2.4 We will use personal information about you only:
(a) as you consent;
(b) for purposes related to the reason you gave us the information, and even then, only if you would reasonably expect us to use it for those purposes; or
(c) in law enforcement, public health or public safety circumstances, where required by law.
2.5 We will not disclose any personal information about you, except:
(a) in law enforcement, public health or public safety circumstances, where required by law;
3.1 We will take reasonable steps to ensure that all information we collect or use is accurate, complete and up to date.
3.2 We will take such steps as are reasonable, in the circumstances, to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification and disclosure.
3.3 Your personal information is stored in a secure environment and is accessed only by authorised personnel for permitted purposes, although, because of the nature of the internet, we cannot guarantee that it is totally protected from hackers or misuse. Further information is available in our Security Policy.
4.1 If you:
(a) wish to access or modify personal information which we hold about you; or
(b) consider that there may have been a breach of your privacy; or
(c) wish to request the removal of your personal information from our records; or
(d) are unhappy with any aspect of our collection or use of your information,
please contact our Privacy Officer by telephone on +61 2 9697 7000 or facsimile on +61 2 9697 7001 or in writing to PO Box 1564, North Sydney NSW 2059.